Privacy Policy

Tymex, Inc. ("Tymex," "we," "our," or "us") provides a time-based babysitting marketplace that allows parents and sitters to exchange services using time credits. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our websites, mobile applications, and services (collectively, the "Services").

1. Information We Collect

We collect information in the following ways:

• Information you provide. When you create an account, complete your profile, or book services, we collect details such as name, email address, phone number, mailing address, and profile information. If you add children, we collect their profile information (name, age, and other details you provide).
• Verification information. To keep the community safe, we may collect identity verification data and SMS verification status. Verification services are provided by trusted third parties.
• Transaction and usage data. We collect details of time credits earned or spent, listings, bookings, session status, and transaction history.
• Payment information. Payments are processed by Stripe or other payment processors. We do not store full payment card details. We may receive limited payment metadata (such as payment status, customer ID, and last 4 digits).
• Device and log data. We collect device identifiers, IP address, browser type, operating system, approximate location, and log activity for security and performance.

2. How We Use Information

• Provide, maintain, and improve the Services.
• Verify users, prevent fraud, and ensure safety.
• Process payments, transfers, and subscription billing.
• Communicate with you about bookings, updates, and support.
• Comply with legal obligations and enforce our Terms.

3. How We Share Information

We do not sell your personal data. We may share information with:

• Service providers who support payments, verification, analytics, hosting, and communications.
• Other users as needed to complete a booking (for example, first name, profile photo, and booking details).
• Legal and safety authorities if required by law or to protect rights and safety.

4. Data Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account, subject to retention required by law.

5. Security

We use reasonable administrative, technical, and physical safeguards to protect your data. No system is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

• Update or correct your profile information in-app.
• Request deletion of your account and personal data.
• Opt out of promotional communications at any time.

7. Children's Privacy

Tymex is intended for use by adults. We do not knowingly collect personal information from children under 13. Child profiles are created and managed by parents or guardians.

8. International Users

Your information may be processed in the United States or other locations where our service providers operate. By using Tymex, you consent to such processing.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at [email protected].